Urwah Bokhari

Operations & Customer Service Professional

London, UK.

About

Highly motivated professional with a Master's in Management and a proven background in operational supervision and customer service excellence. Adept at leading teams, streamlining processes, and enhancing service delivery in high-traffic environments. Committed to leveraging strong communication, time management, and coordination skills to drive efficiency and foster positive customer and team experiences.

Work

Kohinoor Palace

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Supervisor

Heathrow, England, UK

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Summary

Currently leading daily operations and staff performance in a high-traffic airport environment, ensuring exceptional customer service and operational efficiency.

Highlights

Directed daily operations and managed staff performance within a high-traffic airport environment, maintaining consistent service standards and smooth operational flow.

Optimized team scheduling and task delegation for a dynamic team, enhancing productivity and effectively resolving conflicts to maintain operational harmony.

Collaborated with management to identify and streamline service processes, contributing to improved overall efficiency and enhanced customer throughput.

Provided exceptional customer support, expertly handling special requests and maintaining a professional, friendly atmosphere for a diverse clientele.

KFC

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Customer Service Executive (CSE)

King's Cross, England, UK

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Summary

Delivered outstanding customer service and managed financial transactions in a fast-paced environment, contributing to team development and operational integrity.

Highlights

Delivered excellent customer service, effectively handling a high volume of inquiries and complaints to ensure positive customer experiences.

Maintained accurate cash transactions and financial records, ensuring precise reconciliation and minimizing discrepancies.

Played a key role in onboarding and training new staff, accelerating their integration and contributing to overall team productivity.

Promoted teamwork and fostered a positive work environment, enhancing team morale and collaborative efficiency.

Education

BPP University

London, England, UK
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MS Management

Gift University

Lahore, Punjab, Pakistan
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BBA (Hons) Marketing

Skills

Software & Office Productivity

MS Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Email Management, Internet Navigation.

Communication & Interpersonal

Strong Communication Skills, Presentation Skills, Conflict Resolution, Customer Service, Client Relations.

Leadership & Teamwork

Team Leadership, Team Player, Staff Supervision, Task Delegation, Onboarding & Training, Team Collaboration.

Organizational & Operational

Time Management, Coordination, Detail-Oriented, Operational Efficiency, Process Improvement, Financial Record Keeping, Cash Handling.

Adaptability & Problem Solving

Adaptability, Problem Solving, Working Under Pressure, Meeting Deadlines, Taking on Challenges, Strategic Planning.